Understanding Your Shipment Insurance: Key Terms, Coverage Guidelines, and Rates
When planning a domestic or international relocation, safeguarding your personal and household effects is a top priority. To ensure a seamless moving experience with A Plus International Movers, it is essential to understand your transit insurance policy guidelines, responsibilities, and coverage options.
Below is an overview of the key points, claim rules, and exclusions (Rev. 05/2026) to help you protect your shipment effectively
1. Critical Action & Claim Submission Rules
If you need to file a claim or ensure your policy remains valid, you must strictly follow these carrier and insurer guidelines:
- Immediate Carrier Notification: You must immediately notify in writing the air, ocean, or delivering carrier if loss or damage occurs, and attach a copy with your claim.
- Strict Claim Deadline: Claims must be submitted online to our insurance company within 45 days of delivery
- Required Documentation: You are required to provide pictures and professional repair estimates (estimate fees are not covered).
- Prohibited Actions Prior to Approval: The disposal, repair, or additional transportation of any damaged item(s) is prohibited without prior approval from our insurance company or claim completion.
- Currency & Exchange Rate: Payments (minus deductible) are in USD based on the exchange rate when the shipment was declared to our insurance company.
2. Owner-Packed (PBO) & Condition Unknown (CU)
- Breakage or Damage: Breakage or damage to items in PBO or CU cartons/crates is NOT covered.
- Missing Items: Missing items from PBO or CU cartons are NOT covered unless shortages are noted at delivery and reported within 45 days.
- Cap on Missing Cartons: Recovery for missing PBO/CU cartons is capped at USD $500.00 per missing carton.
- Surface Wear: Items received as CU are excluded from marring, scratching, denting, chipping, or rubbing.
3. Non-Covered Items
- Valuables & Currency: Jewelry, watches, gems, stones, cash, currency, bank notes, deeds, traveler’s cheques, coin/stamp collections, and negotiable items.
- Restricted Goods: Alcoholic beverages, prescription drugs, contraband, or perishable items.
- Electronics: Plasma TVs and plasma monitors.
- Documents & Sentimental Items: Personal documents, items of sentimental value, or items with no commercial value.
- Specialty Items: Live or perishable items, experimental/prototypical vehicles.
4. Special Limits & Optional Coverage
Electrical / Mechanical Malfunction: Internal electrical/mechanical components are NOT covered unless external physical damage is noted at delivery. (Internal coverage can be bought for an extra premium for items < 5 yrs old).
Pairs & Sets: Insurance does NOT cover an entire set if only part is lost/damaged; payment is proportionate. (Pairs/Sets coverage, excl. Lego, available for extra premium).
Vehicles: Marring/denting is excluded on vehicles over 3 years old. Non-factory accessories & goods inside vehicles are NOT covered.
5. General Exclusions & Inventory Rules
- Inventory Rule: Items NOT listed on the origin inventory are NOT insured.
- General Exclusions: Wear and tear, pre-existing damages, climatic changes, or inherent vice are excluded.
- Government & Legal: Government acts, customs delays, official confiscation, or depreciation.
- Environmental & Acts: Fumigation, contamination, or nuclear/terrorist acts.
- Premium & Representation: Insurance premium MUST be received by our insurance company prior to coverage; policy is void if material facts are misrepresented.
6. Questions & Policy Support
Protecting your shipment is vital for peace of mind during your transition. For current insurance rates, deductible choices, declaration forms, or personalized coverage options, please contact our relocation specialists directly.
Our Contact Details
Contact A Plus International Movers and Packers to discuss your requirements and request a personalized quotation.
- Phone / WhatsApp: +966 56 11 88 313
- Website: https://aplusksa.com/
Share your moving date, pickup and delivery locations, and shipment details to begin planning your relocation.
Operations Manager, A Plus International Movers
Mr. Riyas is a leading expert with more than 15 years of hands-on experience in the global packing, moving, and logistics industry. He currently heads operations at A Plus International Movers in Riyadh, Saudi Arabia.
Mr.Riyas began his career with a multinational moving company in 2011 as a packing crew member and he literally learned the business from the ground up. After that he has been through lot changes as a working professional as he gained boldness through hard work, flexibility and thorough knowledge of the industry and he worked with four major relocation companies in Riyadh and Jeddah, and finally became a Branch Manager.
Riyas’s career of about 15 years has been marked by significant achievements. He has a very detailed understanding and hands-on experience of the domestic and international relocation process. He is able to handle physical surveys, daily operations, strategic sales, and even difficult customs clearance procedures without any help.
Currently, as A Plus International Movers’ Operations Manager, Mr.Riyas is using his broad knowledge and well-established global network of destination agents to offer globally relocations. He has connections of his own with international partners which make the company capable to present their clients world-class, hassle-free moving experiences, no matter if it is a local or a cross-border relocation.
Riyas Palakkal
Operations Manager, A Plus International Movers Mr. Riyas is a leading expert with more than 15 years of hands-on experience in the global packing, moving, and logistics industry. He currently heads operations at A Plus International Movers in Riyadh, Saudi Arabia. Mr.Riyas began his career with a multinational moving company in 2011 as a packing crew member and he literally learned the business from the ground up. After that he has been through lot changes as a working professional as he gained boldness through hard work, flexibility and thorough knowledge of the industry and he worked with four major relocation companies in Riyadh and Jeddah, and finally became a Branch Manager. Riyas's career of about 15 years has been marked by significant achievements. He has a very detailed understanding and hands-on experience of the domestic and international relocation process. He is able to handle physical surveys, daily operations, strategic sales, and even difficult customs clearance procedures without any help. Currently, as A Plus International Movers' Operations Manager, Mr.Riyas is using his broad knowledge and well-established global network of destination agents to offer globally relocations. He has connections of his own with international partners which make the company capable to present their clients world-class, hassle-free moving experiences, no matter if it is a local or a cross-border relocation.